This topic

Returning New Equipment

Al4 — Thu, 30 Mar 2023 18:26:16 GMT

Hi there, like many in the community, I have the problem of having brand new kit to return, with no return option on my Account page.

All the "help" tells me to chose the option under 'return' which does not exist.

Can anyone help

Re: Returning New Equipment

StuartH — Thu, 30 Mar 2023 18:32:53 GMT

Hi @Al4

Welcome to the community.

I can help get a returns kit sent out to you.

I've sent you a private message asking for some details.

Cheers

Stuart

Re: Returning New Equipment

Les-Gibson — Thu, 30 Mar 2023 18:55:21 GMT

Don't automatically assume that once you have posted the kit off that that is the end of the matter, keep the proof of postage and track the parcel using the tracking number on it. There's a few posts on this forum of people having been charged for non return of kit that they have returned

Re: Returning New Equipment

Al4 — Thu, 30 Mar 2023 21:11:59 GMT

Thanks for the tip Les,

There has been a series of unfortunate events with our old account, so tracking it will be a priority.

Kind regards

Alan