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Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

besmirched — Fri, 31 Mar 2023 06:52:55 GMT

Wondering if it’s just me or if everyone is in the same boat on this one.

I didn’t really want to bother the mods again, I figure if everyone had has this issue then it’ll probably get resolved.

However if it’s just me, I’m going to have to chase up yet another concern.

I upgraded on 1st March to 900Mb and went live on the 2nd March. The price was £44.99. Why is my next broadband bill estimate £50+?

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

ozsat — Fri, 31 Mar 2023 08:05:08 GMT

My next bill esitimate is spot on my new monthly charges - which are less than I was paying and getting the same package.

However on the day I agreed the deal the discount was not applied correctly and had to call back.

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

besmirched — Fri, 31 Mar 2023 08:11:53 GMT

Thanks for taking a look. So it seems unlikely to be a wide issue then. Still interested hear from more people in the meantime.

@JohnC2 I know we were discussing my bills recently, I hate to bother you again so soon. Not sure whether to Pm you again or just tag you here, I guess here is probably better assuming you have a queue of other customers to get through.

It seems like my upcoming bills are going to need looking at. My Broadband bill is supposed to be locked at £44.99 for me upgrading in March. This doesn't seem to be the case, see screenshot in my original post.

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

ozsat — Fri, 31 Mar 2023 08:19:29 GMT

Originally mine had shown the full price for my broadband package with no discount showing - that is now resolved.

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

TimCurtis — Fri, 31 Mar 2023 08:30:19 GMT

@besmirched

I made a complaint about my contract renewing as I'd expected and it was explained to me that this renewal trick will only work if you're out of contract or within the re-contract period which is something like 4-6 months before your contract end date, which I wasn't.

Maybe that would explain it for you too.

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

ozsat — Fri, 31 Mar 2023 09:28:22 GMT

I was told several times that an agreed new deal in March would freeze the prices from the upcoming April rises - which it did.

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

besmirched — Fri, 31 Mar 2023 09:38:54 GMT

We'll see, it's a bit frustrating to say the least. I've seen mods confirm it on here and when doing my upgrade on BT web chat, before I even had chance to ask they confirmed the price would be locked for this year. I'm pretty sure I have screenshots of that conversation too. So I'll chase it up if needs be.

Hopefully it may just resolve itself in due course.

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

licquorice — Fri, 31 Mar 2023 09:42:38 GMT

Must admit I was dubious, but I was out of contract and renewed a couple of weeks ago for Halo3+ and Complete WiFi at the same price as I was paying. My estimated next bill is the same as the last bill. As an aside, I was surprised to see I am still being billed quarterly rather than monthly, I though all new contracts were monthly.

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

DanielS — Fri, 31 Mar 2023 09:51:10 GMT

Hey @besmirched,

@JohnC2 will be in later this afternoon. He still has your complaint open so he can check in with you then.

To be safe, I've made sure that your price is showing as £44.99 for the broadband side of your package. Check the next bill estimate to see if it has changed or if it still shows the affected price. In any case, I have made sure that it's £44.99, not including your other packages of course.

Thanks
DanielS

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

besmirched — Fri, 31 Mar 2023 09:58:45 GMT

@DanielS, I have just taken a look and the Broadband package is now showing as £44.99 for the next bill. I'm satisfied that this is resolved, thank you.

This does naturally give me some concerns over the way BT automatically handles bills. I was already confused with my part month upgrade bill difference before, so situations like this don't exactly fill me with confidence that BT gets it right.

Greatly appreciate your help correcting this for me. Cheers. 🙂

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

DanielS — Fri, 31 Mar 2023 10:57:30 GMT

Thank you @besmirched.

I'm glad that I could help you with this. If you ever have an issue with your bill you can always message us. We'll make sure to help you.

Do you need @JohnC2 to check out anything else for you or are you happy for him to close your complaint when he comes in this afternoon?

Thanks
DanielS

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

besmirched — Fri, 31 Mar 2023 11:06:50 GMT

I am happy for the complaint to be closed so long as you or John is still satisfied that my most recent bill with the part month charge for upgrading is correct and as it should be.

I wasn't sure on this, but so long as you guys are on it, I can feel reassured the bill is in order. With the shocking next month bill estimate we've discussed today, I obviously have no confidence in whatever automated billing system that BT is using.

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

DanielS — Fri, 31 Mar 2023 11:31:33 GMT

Thank you @besmirched.

I've let @JohnC2 know so he'll close it for you.

If you ever have an issue, please, feel free to get in touch with us.

Thanks
DanielS

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

allanraymond — Fri, 31 Mar 2023 14:03:21 GMT

besmirched

I have just recehecked my bill page as a result of your post and find the same issue as you. I renewed my contact on 1 March for the same package and price as the existing contract but the estimate showing for my forhcoming bill includes the price hilke coming into effect on 1 April. Perhaps DanielS could alo check this out for me?

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

imjolly — Fri, 31 Mar 2023 14:09:28 GMT

@allanraymond

was you contract due for renewal in next 6 months or were you upgrading your package as that appear to be criteria of whether you get the increase or not.

'made a complaint about my contract renewing as I'd expected and it was explained to me that this renewal trick will only work if you're out of contract or within the re-contract period which is something like 4-6 months before your contract end date'.

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

allanraymond — Fri, 31 Mar 2023 14:20:52 GMT

@imjolly

My contract renewal was more than 6 months away. This 6 month criteria wasn't mentioned when we first started to discuss renewal to avoid the price increase, what was said at the time if you renew on or after 1 March the price increase coming into being on 31 March will not apply. Only later was the 6 month criteria mentioned which I said on this Forum BT must be making it up as they go along.

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

TimCurtis — Fri, 31 Mar 2023 14:37:26 GMT

@DanielS

So I made a complaint that was rejected for the criteria that I've mentioned but others seem to have renewed or had their complaints accepted. Was I the only one to fall foul of the criteria I mentioned?

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

imjolly — Fri, 31 Mar 2023 14:39:39 GMT

when I posted about the renewal after first march would avoid the March increase there was never any mention of the 6 months that was from a recent post. It does make sense there needed to be some criteria otherwise everyone could renew and avoid the increase.

Re: Anyone else re-contact or upgrade in March to avoid price hike? Check your next bill estimate…

Dazzman — Fri, 31 Mar 2023 22:07:56 GMT

Just logged into My BT account to find a broadband offer to save money, which worked out as the exact amount of the price increase, if I took the new contract.

So I’ve taken the offer and should now only have to pay the price increase next month on the 4 mobile contracts that I have with BT.

Looks like BT have found a way to keep us onboard by making offers we can’t refuse?