This topic

Delete Old Account

MozzaGJM — Sat, 01 Apr 2023 08:36:59 GMT

Hello,

I have an active BT account but also an old, closed, account.

The old account is still showing up when I log in alongside my active account and is making management and navigation difficult - can it be deleted please?

Re: Delete Old Account

JohnC2 — Sat, 01 Apr 2023 08:52:17 GMT

Hi @MozzaGJM, welcome to the forum and thanks for posting.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get the old account removed for you.

Cheers

John

Re: Delete Old Account

JohnC2 — Tue, 04 Apr 2023 13:47:04 GMT

Hi @MozzaGJM, thanks for taking the time to speak with me yesterday.

The old account has been removed please would you log in and check the account is working ok and let me know?

Cheers

John

Re: Delete Old Account

JohnC2 — Wed, 05 Apr 2023 10:43:32 GMT

Hi @MozzaGJM, did you get a chance to log in and check all is ok now?

Cheers

John

Re: Delete Old Account

MozzaGJM — Wed, 05 Apr 2023 15:27:22 GMT

On login I am now informed that there are now NO account details associated with my login so it looks to be broken.

Regards,

Gary Morris

Re: Delete Old Account

NeilO — Wed, 05 Apr 2023 15:46:58 GMT

Hi @MozzaGJM I'm sorry about that, I'll let @JohnC2 know that you've posted.

Neil

Re: Delete Old Account

JohnC2 — Thu, 06 Apr 2023 09:25:51 GMT

Hi @MozzaGJM, thanks for checking that for me and sorry it hasn't updated yet. I'll get this raised again and will check back with you after the Easter break.

Cheers

John

Re: Delete Old Account

MozzaGJM — Tue, 11 Apr 2023 13:24:51 GMT

Hello,

I'd like to understand what is happening here.

As requested I have logged in again today and there are still no account details associated with my login.

I'm now getting security alerts about my password being changed which I have responded to.

I also can't access my BT sport account - it is locked.

This was very simple request to delete an old redundant account and leave in place my current, active account - how/why is it taking so long and going so wrong!?

Re: Delete Old Account

JohnC2 — Wed, 12 Apr 2023 07:45:25 GMT

Hi @MozzaGJM, thanks for taking the time to speak with me yesterday afternoon. The online account was working ok and hope you enjoyed the match last night.

Cheers

John