This topic

BT lying once again

burns1888 — Sat, 01 Apr 2023 18:30:00 GMT

After renewing my BT Broadband contract on the 4th March 2023, BT have now reneged on the deal.

I had agreed a 24 month contract on the Fibre 2 network at £21.99 a month.

When I received my bill I was being charged £27.99. After numerous phone calls and complaints BT have now said that they cannot honour that price as the agent made a mistake and that I am now free to leave the contract without any penalties.

Very disappointed with this response as I have been a BT customer for many years.

Re: BT lying once again

ozsat — Sat, 01 Apr 2023 18:35:25 GMT

I had the same issue - but spotted they were wrong when I got the confirmation email confirming the changes within 24 hours of my 'phone call.

They corrected the issue - but it was within 24 hours of the error.

Re: BT lying once again

burns1888 — Sat, 01 Apr 2023 18:35:35 GMT

I should have looked at the confirmation email when I received it at the time.

Re: BT lying once again

licquorice — Sat, 01 Apr 2023 18:35:50 GMT

If you are getting fibre2 for £27.99 you are getting an absolute bargain.

Re: BT lying once again

burns1888 — Sat, 01 Apr 2023 18:38:21 GMT

Not disagreeing with that but I was given an even better deal at £21.99 a month...

Re: BT lying once again

imjolly — Sat, 01 Apr 2023 18:41:00 GMT

@burns1888

Were you out of contract or within 6 months of the end of your contract when you renewed your deal with BT as that appears to be criteria for not getting the 14.4% increase 31/3 this was not known at the start of march but does make sense otherwise everyone would renew contract in march even if only started a new contract just a few months earlier

Re: BT lying once again

licquorice — Sat, 01 Apr 2023 18:41:07 GMT

I guess you've never made a mistake, it was a genuine error, not BT 'lying again'.

Re: BT lying once again

burns1888 — Sat, 01 Apr 2023 18:47:13 GMT

@imjolly

No I wasn't.

I phoned to ask what they could do to help with the cost of living crisis and to help me with the CPI rise.

I was then offered this new 24 month contract

Re: BT lying once again

burns1888 — Sat, 01 Apr 2023 18:50:04 GMT

@licquorice

Surely an agent doesn't have the ability to offer deals without something on her system telling her to offer such a deal.

I dont blame the young girl who offered me deal, she would be following a script on her screen or some sort of direction from her management team??

Re: BT lying once again

allanraymond — Sat, 01 Apr 2023 19:10:16 GMT

@imjolly

This six month criteria keeps being mentioned as the cutoff point to renew contacts and avoid the price rise.

This criteria is quite different to what was mentioned by the Mods on this Forum, the Mods said if you renew by 1 March or after you will avoid the price increase.

One of the two options therefore must be incorrect?

Perhaps the Mods can give some greater clarity?

Re: BT lying once again

allanraymond — Sat, 01 Apr 2023 19:12:00 GMT

@burns1888

Is it today that you received your bill?

Re: BT lying once again

burns1888 — Sat, 01 Apr 2023 20:06:53 GMT

@allanraymond

No received my bill on the 25th March.

This is when I phoned to complain