This topic

Can't chat about BT Sport account without a BT landline?

mikelward — Sun, 02 Apr 2023 05:55:39 GMT

When I try to use the customer support chat, it asks me for my BT phone number.

I don't have one. And it won't let me proceed without one.

Re: Can't chat about BT Sport account without a BT landline?

Keith_Beddoe — Sun, 02 Apr 2023 06:05:37 GMT

See https://community.bt.com/t5/Bills-Packages/Delete-old-account/m-p/2286280#M154000

Re: Can't chat about BT Sport account without a BT landline?

mikelward — Sun, 02 Apr 2023 06:10:40 GMT

Thanks Keith.

My point of posting this separately was to report the website bug so somebody could fix it.

Thanks

Re: Can't chat about BT Sport account without a BT landline?

Keith_Beddoe — Sun, 02 Apr 2023 07:45:09 GMT

I will see if a moderator can suggest a fix.

Re: Can't chat about BT Sport account without a BT landline?

NeilO — Sun, 02 Apr 2023 07:57:44 GMT

Hi @mikelward if you enter your mobile contact number the chat will proceed, it doesn't have to be a BT landline or mobile.

Thanks

Neil

Re: Can't chat about BT Sport account without a BT landline?

mikelward — Sun, 02 Apr 2023 08:09:59 GMT

No.

When I enter my mobile number, it says "Sorry, I could not find anything for that".

Re: Can't chat about BT Sport account without a BT landline?

NeilO — Sun, 02 Apr 2023 08:21:47 GMT

@mikelward Are you choosing account and billing then BT Sport options? I've just tested this and was able to enter non BT mobile numbers without a problem. Start the chat using this link

Thanks
Neil

Re: Can't chat about BT Sport account without a BT landline?

mikelward — Sun, 02 Apr 2023 08:22:30 GMT

Yes, that's exactly what I did.

Weird that you're seeing something else.

Re: Can't chat about BT Sport account without a BT landline?

iniltous — Sun, 02 Apr 2023 08:29:52 GMT

What type of device are you using ?, if a PC try a different browser

Re: Can't chat about BT Sport account without a BT landline?

NeilO — Sun, 02 Apr 2023 09:03:51 GMT

@mikelward Yeah that's strange, I'm using the Edge browser on a PC. Did you clear the chat history?

Thanks

Neil