This topic https://community.bt.com/t5/Bills-Packages/BT-forgot-to-shut-down-my-current-account-after-they-gave-me-a/m-p/2286495#M154052 <P>Hi there, I called BT around 4-5 days ago to get Full Fibre, as my account was bugged (BTs system is messed up I think.) they had to cancel my current account and give me a new one so I can get a full fibre package.</P><P>But the thing is, they've forgotten to shut my current account, I keep on getting emails about my Full Fibre package but I can't actually track the order or see my new account because my old account was never shut down.</P><P>I did call BT customer service and they did nothing unfortunately.</P> Mon, 03 Apr 2023 11:27:00 GMT FelixCore 2023-04-03T11:27:00Z BT forgot to shut down my current account after they gave me a new one, help! https://community.bt.com/t5/Bills-Packages/BT-forgot-to-shut-down-my-current-account-after-they-gave-me-a/m-p/2286495#M154052 <P>Hi there, I called BT around 4-5 days ago to get Full Fibre, as my account was bugged (BTs system is messed up I think.) they had to cancel my current account and give me a new one so I can get a full fibre package.</P><P>But the thing is, they've forgotten to shut my current account, I keep on getting emails about my Full Fibre package but I can't actually track the order or see my new account because my old account was never shut down.</P><P>I did call BT customer service and they did nothing unfortunately.</P> Mon, 03 Apr 2023 11:27:00 GMT https://community.bt.com/t5/Bills-Packages/BT-forgot-to-shut-down-my-current-account-after-they-gave-me-a/m-p/2286495#M154052 FelixCore 2023-04-03T11:27:00Z Re: BT forgot to shut down my current account after they gave me a new one, help! https://community.bt.com/t5/Bills-Packages/BT-forgot-to-shut-down-my-current-account-after-they-gave-me-a/m-p/2286529#M154055 <P>If the account was closed down your broadband would stop working though.</P><P>If I can gather what you mean you can add a 2nd account to a BT id to track it that way or if a different BT id setup a new my bt id as well</P> Mon, 03 Apr 2023 13:37:35 GMT https://community.bt.com/t5/Bills-Packages/BT-forgot-to-shut-down-my-current-account-after-they-gave-me-a/m-p/2286529#M154055 garybs29 2023-04-03T13:37:35Z