This topic

Reward card

Nicki_r_p — Tue, 07 Mar 2023 21:43:44 GMT

Hi there,

I switched to BT in Jan when I moved house, and have an £80 reward card to claim

I've received emails reminding me to claim it, but I've clicked on the link and logged in, and there's nothing there

I've tried on a couple of devices. I've searched the forums and it seems this is something a few people have had issues with, but moderators have been able to assist with

Could someone please contact me for details? Many thanks

Re: Reward card

JohnC2 — Wed, 08 Mar 2023 08:25:12 GMT

Hi @Nicki_r_p, welcome to the forum and thanks for posting.

Do you have more than one account linked to your BTID?
Have you claimed Account Holder Status on your BTID?

Cheers

John

Re: Reward card

Nicki_r_p — Wed, 08 Mar 2023 09:26:07 GMT

Hi John,

Thank you for the reply

Yes I have just checked and I definitely have account holder status.

Apparently I have two accounts, but I'm only able to see "account one" and don't seem to be able to switch the accounts....

Re: Reward card

JohnC2 — Wed, 08 Mar 2023 09:46:05 GMT

Hi @Nicki_r_p, thanks for checking that and posting back.

I've sent you a Private Message so you can get in touch with the Mod team and we'll help you claim the reward.

Cheers

John

Re: Reward card

DavidM — Wed, 08 Mar 2023 15:52:44 GMT

Thanks for taking my call @Nicki_r_p .

That claim has been processed for you now. Let me know when you receive it.

Cheers

David

Re: Reward card

Nicki_r_p — Tue, 04 Apr 2023 10:23:11 GMT

Hi David,

I never received this.

Would it have been sent to me via email?

Been trying to claim this £80 gift card for over 3 months now.

Thanks,

Nicki

Re: Reward card

StuartH — Tue, 04 Apr 2023 10:49:44 GMT

Hi @Nicki_r_p

This should have been sent to you by email. Can you check junk mail its automated so can be prone to going into spam.

Thanks

Stuart

Re: Reward card

Nicki_r_p — Tue, 04 Apr 2023 11:15:35 GMT

Hi Stuart,

Nothing I'm afraid. The only email received on 8th March was an email saying that my case had been closed.

Can this please be re-sent?

Thanks

Re: Reward card

StuartH — Tue, 04 Apr 2023 11:37:31 GMT

Hi @Nicki_r_p

I've sent you a private message send your details in a reply and we can reopen and resolve this for you.

Thanks

Stuart

Re: Reward card

Nicki_r_p — Tue, 04 Apr 2023 11:55:43 GMT

Hi,

Thanks, I've just replied and provided all of the information again.

I wonder how many people give up claiming their reward because its made so difficult to actually claim it?!?

Re: Reward card

Nicki_r_p — Tue, 25 Apr 2023 13:08:32 GMT

Hi,

Nearly another month has passed and this is still not resolved.

I provided all the necessary information and then had a call from David who advised I would be emailed the gift card within 10 working days.

I've checked my junk folder. I've not received an email.

Please can someone see this through to resolution? I've been waiting on my gift card for many months now. Thanks.

Re: Reward card

NeilO — Tue, 25 Apr 2023 14:32:14 GMT

Hi @Nicki_r_p I'm really sorry about that, I've let @DavidM Know that you've posted and he'll chase that up for you.

Neil