This topic

New account and old account merge

mikeossy80 — Thu, 30 Mar 2023 17:39:31 GMT

Hello.

I need some help.

I have two accounts. An old one from about 4 years plus ago which is dormant and I have rejoined now with BT so a new account number allocated.

However.

When I go to my account the old number is there and no new details no package no payment and no idea how to update.

I also want to redeem my £100 voucher but cannot cause its saying I'm not eligible cause of ny old account.

I can't get to chat because the new account doesn't have a landline.

Please help!!!

Re: New account and old account merge

StuartH — Thu, 30 Mar 2023 18:17:35 GMT

Hi @mikeossy80

I can help get that sorted for you.

I've sent you a private message asking for some details, so we can look into it for you.

Thanks

Stuart

Re: New account and old account merge

mikeossy80 — Thu, 30 Mar 2023 20:34:38 GMT

I have sent the details back to you thanks

Re: New account and old account merge

DanielS — Fri, 31 Mar 2023 09:35:16 GMT

Thank you @mikeossy80.

One of my team will pick this up within a couple of working days and get back in touch with you.

Thanks
DanielS

Re: New account and old account merge

mikeossy80 — Fri, 31 Mar 2023 16:40:39 GMT

OK thanks I have sent the details back as requested via Private message

Re: New account and old account merge

JohnC2 — Tue, 04 Apr 2023 13:43:54 GMT

Hi @mikeossy80, thanks for taking the time to speak with me yesterday.

The reward has been claimed and the old account removed from your BTID. Please would you check that the BTID is now working ok and let me know?

Cheers

John

Re: New account and old account merge

mikeossy80 — Tue, 04 Apr 2023 18:07:36 GMT

Hi John thanks.

When I sign in now I get no account details found with this user ID ?

Very odd if you have changed the ID over and deleted my OLD account?

Can you check this is OK?

Thanks

Re: New account and old account merge

JohnC2 — Tue, 04 Apr 2023 18:19:07 GMT

Hi @mikeossy80, sorry it's still not working.

The BTID hasn't changed and the old account is now removed. Try a password reset and see if that resolves this error.

If you're still getting an error after that please send me a send shot (via Private Message) of the error and note the time you tried to log in and I'll raise a fault.

Cheers

John

Re: New account and old account merge

JohnC2 — Wed, 05 Apr 2023 09:03:21 GMT

Hi @mikeossy80, thanks for your PM's and glad to know you can now access the account and the information has all been updated.

Cheers

John