https://community.bt.com/t5/Bills-Packages/Xbox-Game-Pass-Ultimate/m-p/2286818#M154129 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/313907">@Pjjohnston88</a>,</P> <P>Welcome to BT and to our Community.</P> <P>Thanks for reaching out to us. I am sorry that you aren't getting the free version at the moment. We will need to get this looked into for you and do our best to help. I've sent you a private message that you can reply back to me on.</P> <P>Thanks<BR />DanielS</P> Wed, 05 Apr 2023 08:37:46 GMT DanielS 2023-04-05T08:37:46Z https://community.bt.com/t5/Bills-Packages/Xbox-Game-Pass-Ultimate/m-p/2286806#M154126 <P>Good Morning,</P><P>I was offered a new deal under my broadband deals where I could re-contract my broadband and upgrade to the Hybrid Connect. This also stated that it included 12 months of Xbox Game Pass Ultimate for free.</P><P>I accepted the offer and have had my broadband regraded as well as my Hybrid Connect delivered, but my Products still show as me paying £10 per month for Xbox Game Pass Ultimate.</P><P>Is there something I am doing wrong here?</P><P>Any help would be appreciated.</P><P>Thanks,</P><P>Paul</P> Wed, 05 Apr 2023 06:58:49 GMT https://community.bt.com/t5/Bills-Packages/Xbox-Game-Pass-Ultimate/m-p/2286806#M154126 Pjjohnston88 2023-04-05T06:58:49Z https://community.bt.com/t5/Bills-Packages/Xbox-Game-Pass-Ultimate/m-p/2286818#M154129 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/313907">@Pjjohnston88</a>,</P> <P>Welcome to BT and to our Community.</P> <P>Thanks for reaching out to us. I am sorry that you aren't getting the free version at the moment. We will need to get this looked into for you and do our best to help. I've sent you a private message that you can reply back to me on.</P> <P>Thanks<BR />DanielS</P> Wed, 05 Apr 2023 08:37:46 GMT https://community.bt.com/t5/Bills-Packages/Xbox-Game-Pass-Ultimate/m-p/2286818#M154129 DanielS 2023-04-05T08:37:46Z