This topic

BT uses an out of date email address to contact me.

Alan_in_Hemel — Wed, 05 Apr 2023 13:14:09 GMT

I changed my BT ID to a new email adrdress several weeks ago but still BT keeps sending emails to an old no longer used address. How do I resolve this?

Re: BT uses an out of date email address to contact me.

NeilO — Wed, 05 Apr 2023 15:16:55 GMT

Hi, @Alan_in_Hemel thanks for posting, if you log in to MyBT in a web browser and select 'your details' has the email been updated in the contact details section?

Thanks

Neil

Re: BT uses an out of date email address to contact me.

Alan_in_Hemel — Wed, 05 Apr 2023 16:58:55 GMT

Yes it has several weeks ago. When I booked a visit by a home tech expert today the confirmation went to the old email address, which in theory is no longer on the BT system. I am monitoring the old address before closure as some organisations seem incapable of managing a change of email address effectively.

Re: BT uses an out of date email address to contact me.

NeilO — Wed, 05 Apr 2023 17:59:28 GMT

Hi @Alan_in_Hemel the moderators will be able to help with that, I'll send you a private message so you can get in touch with your details.

Thanks

Neil

Re: BT uses an out of date email address to contact me.

Alan_in_Hemel — Wed, 05 Apr 2023 18:49:54 GMT

Done, thanks for your help.

Re: BT uses an out of date email address to contact me.

NeilO — Thu, 06 Apr 2023 14:04:54 GMT

Hi @Alan_in_Hemel it was a pleasure speaking with you today, I'm glad I was able to help you get your contact email updated.

Thanks

Neil

Re: BT uses an out of date email address to contact me.

Alan_in_Hemel — Fri, 07 Apr 2023 14:10:48 GMT

Neil. Thanks for your help. I received an email from BT saying my complaint had been closed. Imagine my surprise when I found this in my old email address that we just deleted. Are you sure the old one is not still lurking somewhere?

Re: BT uses an out of date email address to contact me.

NeilO — Fri, 07 Apr 2023 14:32:40 GMT

@Alan_in_Hemel it was still lurking on one of the contacts alright. It should be sorted but if it happens again let me know and I'll be happy to help,

Neil