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How do I remove an old Account from MyBT

richierm257 — Thu, 06 Apr 2023 20:21:21 GMT

How do I remove an old Account from MyBT

I have just returned to BT and set up our MY BT Account. When I view MY BT, it is showing an old account that i closed when we moved providers a couple of years ago. How do I get this removed? tried everything Been on the phone to some really nice people from BT, but getting no where. Thanks in advance to the Community.

Re: How do I remove an old Account from MyBT

imjolly — Thu, 06 Apr 2023 20:24:25 GMT

You need help from the forum mods and I have asked them to help you. They will post here

Re: How do I remove an old Account from MyBT

richierm257 — Thu, 06 Apr 2023 20:27:18 GMT

Thank you

Re: How do I remove an old Account from MyBT

NeilO — Fri, 07 Apr 2023 07:12:43 GMT

Hi, @richierm257 I've sent you a private message so you can get in touch with your details and we'll be happy to help you get that old account removed.

Thanks

Neil

Re: How do I remove an old Account from MyBT

richierm257 — Fri, 07 Apr 2023 08:43:40 GMT

Thank you i have replied to you Pm

Regards

Re: How do I remove an old Account from MyBT

RobbieMac — Sun, 09 Apr 2023 15:12:59 GMT

Hi @richierm257

Many thanks for taking the time to chat with me today!

That's the older account removed for you now 😊

I'll go ahead and close this off today, as agreed. If you need help or have a question about your services in future, feel free to come back on here as you're more than welcome.

Thanks,

Robbie

Re: How do I remove an old Account from MyBT

richierm257 — Sun, 09 Apr 2023 16:54:25 GMT

Thank you very much for all your help and on a bank hol, super swift action from you guys brilliant job well done.

Regards

R...