https://community.bt.com/t5/Bills-Packages/Removing-Cancelled-Orders-My-email-I-want-to-use-is-locked-into/m-p/2287235#M154225 <P>When ordering Full Fiber, I had a order cancelled - not by me, Order was repeated and given a new order number account ID,&nbsp; I set up a Direct Debit,&nbsp; I added my email to this order, and BT installed my Internet, I then go an email saying "I missed a Payment" after phone call I was told my Direct Debit was Cancelled, so I reinstated the Direct Debit. and thought That's it, all good to go.</P><P>I got a message on trying to get the GamePass (greatgrand children were excited) It said My account was not Active result I had been given a new Order account ID - I had to use a new e-mail &amp; No way to install Gamepass...&nbsp;</P><P>I need to have the ghost accounts removed - as they have forced me to use a new user ID - not the one I would like to use.&nbsp;</P><P>Plus the children would love to play a game or two, while on a visit.&nbsp;</P> Fri, 07 Apr 2023 09:52:01 GMT hovis157 2023-04-07T09:52:01Z https://community.bt.com/t5/Bills-Packages/Removing-Cancelled-Orders-My-email-I-want-to-use-is-locked-into/m-p/2287235#M154225 <P>When ordering Full Fiber, I had a order cancelled - not by me, Order was repeated and given a new order number account ID,&nbsp; I set up a Direct Debit,&nbsp; I added my email to this order, and BT installed my Internet, I then go an email saying "I missed a Payment" after phone call I was told my Direct Debit was Cancelled, so I reinstated the Direct Debit. and thought That's it, all good to go.</P><P>I got a message on trying to get the GamePass (greatgrand children were excited) It said My account was not Active result I had been given a new Order account ID - I had to use a new e-mail &amp; No way to install Gamepass...&nbsp;</P><P>I need to have the ghost accounts removed - as they have forced me to use a new user ID - not the one I would like to use.&nbsp;</P><P>Plus the children would love to play a game or two, while on a visit.&nbsp;</P> Fri, 07 Apr 2023 09:52:01 GMT https://community.bt.com/t5/Bills-Packages/Removing-Cancelled-Orders-My-email-I-want-to-use-is-locked-into/m-p/2287235#M154225 hovis157 2023-04-07T09:52:01Z https://community.bt.com/t5/Bills-Packages/Removing-Cancelled-Orders-My-email-I-want-to-use-is-locked-into/m-p/2287285#M154232 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/314019">@hovis157</a>&nbsp;welcome to the community and thanks for posting, I'll send you a private message so you can get in touch with the moderation team and we'll be able to help get those canceled accounts removed.</P> <P>Neil</P> Fri, 07 Apr 2023 13:57:14 GMT https://community.bt.com/t5/Bills-Packages/Removing-Cancelled-Orders-My-email-I-want-to-use-is-locked-into/m-p/2287285#M154232 NeilO 2023-04-07T13:57:14Z