This topic

Reward Card

Rhodders02 — Fri, 07 Apr 2023 08:48:43 GMT

Hi,

I’m hoping that someone can assist me with claiming my reward card. Order was placed for broadband on 02 March, broadband was activated on 17 March. I have yet to receive any information on how to claim my reward card. What do I need to do to claim it?

Thanks

Re: Reward Card

NeilO — Fri, 07 Apr 2023 10:34:57 GMT

Hi @Rhodders02 are you able to claim it on this reward card webpage if you log in with your BT ID details?

Thanks

Neil

Re: Reward Card

Rhodders02 — Fri, 07 Apr 2023 12:05:08 GMT

Hi @NeilO

I’ve tried that route and it tells me that I have no rewards to claim.

Re: Reward Card

NeilO — Fri, 07 Apr 2023 13:59:36 GMT

@Rhodders02 I'll send you a private message so you can send over your details to the moderation team and we'll be happy to get that looked into.

Neil

Re: Reward Card

RobbieMac — Thu, 20 Apr 2023 08:43:20 GMT

Hi @Rhodders02

Thanks for your patience whilst I got this sorted out.

The reward card has been ordered for you now and you'll have received an email confirming this too. I'll go ahead and close this off from my side now that this is all sorted.

If you should need help or have a question about your BT services in future, feel free to post back as you're more than welcome 🙂

All the best,

Robbie