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New Customer deals better than Personalised Existing Customer Deals

Artonox — Fri, 07 Apr 2023 18:00:24 GMT

Hi,

At the moment, BT is offering Full Fibre 500 for 35.99 with phone included which is open on their main page as special offer. Because of the recent CPI changes, and that I only took up BT Fibre 100 a month ago, the cost for my next bill is looking to be more than 36.

Personalised deals currently allow me to upsize my deal for more than this.

If I re-order for the special deal, do i have to pay off my current contract first or, like the personalised deals, just renew on a new 24 month contract?

Re: New Customer deals better than Personalised Existing Customer Deals

-Richie- — Fri, 07 Apr 2023 19:30:52 GMT

@Artonoxwrote:
If I re-order for the special deal, do i have to pay off my current contract first or, like the personalised deals, just renew on a new 24 month contract?

If you rejoin as a new customer, you'll pay early termination on your current existing account which would wipe out any savings, you'll also have new setup costs and have to return old equipment.

Re: New Customer deals better than Personalised Existing Customer Deals

allanraymond — Fri, 07 Apr 2023 19:34:24 GMT

@Artonox

When you mention you took up your contract a month ago was this after 1 March?

My understanding is that if you upgrade via your personalised offer you don't have to pay off your current contract but as you mention your new contract will be for 24 months.

Re: New Customer deals better than Personalised Existing Customer Deals

Artonox — Fri, 07 Apr 2023 19:40:39 GMT

yes i upgraded about 1 month ago. I know if i upgraded via personalised deals there would be no termination charge. I was unfortuantely caught out from upgrading the deal just before the CPI increase and so it was simply expensive.

Re: New Customer deals better than Personalised Existing Customer Deals

Artonox — Fri, 07 Apr 2023 19:45:51 GMT

@-Richie-

that is unfortunate. Thanks for replying though - at least saves me an hour on the phone to check.

Re: New Customer deals better than Personalised Existing Customer Deals

allanraymond — Fri, 07 Apr 2023 19:50:28 GMT

@Artonox

Was about a month ago after 1 March if so then apparently the CPI increase won't apply to your current contact?

Re: New Customer deals better than Personalised Existing Customer Deals

Artonox — Fri, 07 Apr 2023 20:28:18 GMT

@allanraymondi just checked my emails, i have upgraded in mid February.