This topic

Reward card

Jpyp — Sat, 08 Apr 2023 14:15:42 GMT

Hi I've recently signed up to bt broadband but I'm unable to claim my reward card can anyone help?

Re: Reward card

DanielS — Sat, 08 Apr 2023 15:04:58 GMT

Hi @Jpyp,

Thanks for reaching out. Have you checked out our reward card page when you were trying to claim it?

https://www.bt.com/manage/bt-reward-card/

Also, has your order been completed for over 14 days?

If you need some support with this, let me know.

Thanks
DanielS

Re: Reward card

Jpyp — Sat, 08 Apr 2023 15:28:42 GMT

Hi I've tried that link but it doesn't work. I switched to BT on 22/3

Re: Reward card

RobbieMac — Sat, 08 Apr 2023 17:09:31 GMT

Hi @Jpyp

Thank you for posting back!

I can see that it has been over 14 days since your services went live. I am sorry you had problems opening the link. I can open it here without any problems.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Reward card

RobbieMac — Tue, 11 Apr 2023 10:16:26 GMT

Hi @Jpyp

Thank you for taking the time to chat with me this morning.

Sorry for the problems you had claiming for the reward card. I have went ahead and claimed for the reward card for you this morning.

Now that's sorted - I'll go ahead and close this off from here, as agreed. If you need help or have a question about your services in future, feel free to come back on here as you're more than welcome 😊

Take care!

Robbie