This topic

Incorrect address registered with OpenReach

aedgeley — Thu, 09 Mar 2023 18:30:41 GMT

Openreach has the wrong address for my phone line / broadband installation.

The property was renovated a number of years ago and when the line was installed it was linked to the wrong address.

I have contacted both BT and Openreach (a number of times) to try to resolve this but to no avail. I was hoping a moderator could check this for me please and raise an ORDI for me if its still incorrect?

I'm a BT Retail customer and the correct address is on the UK Postcode database.

Re: Incorrect address registered with OpenReach

DavidM — Thu, 09 Mar 2023 19:33:07 GMT

Hi @aedgeley and welcome to our community.

I'll be happy to lend a hand with this. Please check your inbox for my message and drop me over a reply with the details.

Cheers

David

Re: Incorrect address registered with OpenReach

DanielS — Sun, 12 Mar 2023 12:44:42 GMT

Hi @aedgeley,

Thanks for replying to @DavidM.

I have picked this up for you but before I can go any further, I need to speak with you. Are you free today or tomorrow?

Thanks
DanielS

Re: Incorrect address registered with OpenReach

aedgeley — Sun, 12 Mar 2023 12:55:38 GMT

Hi @DanielS,

Sorry I missed your call, I am free today and tomorrow 🙂

(I had literally just left my mobile unattended for 2 mins and missed you).

Kind regards

Adam

Re: Incorrect address registered with OpenReach

DanielS — Sun, 12 Mar 2023 12:56:46 GMT

Thanks for getting back to me so quick @aedgeley.

I'll call you now.

Thanks
DanielS

Re: Incorrect address registered with OpenReach

aedgeley — Thu, 23 Mar 2023 11:16:09 GMT

Hi @DanielS ,

I hope you are well.

Just wondering if there is any news on the ORDI.

Cheers

Adam

Re: Incorrect address registered with OpenReach

RobbieMac — Thu, 23 Mar 2023 14:13:06 GMT

Hi @aedgeley

Thanks for posting back.

@DanielS is out of the office currently. I'll let him know you've replied and I'll ask him to check if there has been a reply when he is back tomorrow 😊

All the best,

Robbie

Re: Incorrect address registered with OpenReach

DanielS — Fri, 24 Mar 2023 13:18:06 GMT

Hey @aedgeley,

I am happy to let you know that everything on both BT and Openreach's end have been updated for you.

The installation address has been corrected to the address that you shared with me privately.

I'll close off the complaint that I raised for you but if you ever need help in the future, please drop me a line.

Thanks
DanielS

Re: Incorrect address registered with OpenReach

aedgeley — Sat, 08 Apr 2023 15:43:21 GMT

Hi @DanielS

I just wanted to say a MASSIVE thank you for sorting this for us 🙂

Wishing you all the best

Adam

Re: Incorrect address registered with OpenReach

DanielS — Sun, 09 Apr 2023 12:27:34 GMT

Hi @aedgeley,

You are very welcome.

Thank you so much for getting back to me and for your kind words.

Have a great day.

DanielS