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Cancelled order link to return kit gives fatal error

Welshboyo — Wed, 12 Apr 2023 08:18:21 GMT

Need some help with return BT router kit back.

When i go to my account i can see cancellation request and a link to return equipment but it doesnt work gives me a fatal error and something about client address not authorized.

I think its a conflicting account numbers because a can see an very old account on there..

Re: Cancelled order link to return kit gives fatal error

DavidM — Wed, 12 Apr 2023 08:26:30 GMT

Hi @Welshboyo and welcome to our community.

Sorry you're having problems ordering the returns bag. I can help. I've dropped you a message so please send over the details and we'll get this sorted for you.

Cheers

David

Re: Cancelled order link to return kit gives fatal error

JohnC2 — Thu, 13 Apr 2023 12:00:12 GMT

Hi @Welshboyo, thanks for getting in touch. The error was caused by the account closure not completing fully. I've got that completed now and returns packaging will be with you within the next 10 days.

Cheers

John