https://community.bt.com/t5/Bills-Packages/We-still-haven-t-received-your-kit/m-p/2288294#M154471 <P>It is presently taking about four weeks for accounts to be updated when returns are received.&nbsp;</P> <P>If you call BT 0330.1234.150 with your Proof of Postage they will update your account for you.</P> Wed, 12 Apr 2023 20:08:27 GMT gg30340 2023-04-12T20:08:27Z https://community.bt.com/t5/Bills-Packages/We-still-haven-t-received-your-kit/m-p/2288289#M154469 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="returnedkit.jpg" style="width: 749px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/80471i13643235C71455FB/image-size/large?v=v2&amp;px=999" role="button" title="returnedkit.jpg" alt="returnedkit.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="BTkittracking.jpg" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/80472iF1F52925CB67525B/image-size/large?v=v2&amp;px=999" role="button" title="BTkittracking.jpg" alt="BTkittracking.jpg" /></span>Hi there,</P><P>Already returned my BT kit on 18/03/23, but still I'm getting email from BT stating your kit not yet received.</P><P>Can I get an update or clarifications on this please. Help will be highly appreciated.</P><P>&nbsp;</P><P>Thanks!</P><P>Abu</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 12 Apr 2023 20:09:32 GMT https://community.bt.com/t5/Bills-Packages/We-still-haven-t-received-your-kit/m-p/2288289#M154469 abusiddique 2023-04-12T20:09:32Z https://community.bt.com/t5/Bills-Packages/We-still-haven-t-received-your-kit/m-p/2288294#M154471 <P>It is presently taking about four weeks for accounts to be updated when returns are received.&nbsp;</P> <P>If you call BT 0330.1234.150 with your Proof of Postage they will update your account for you.</P> Wed, 12 Apr 2023 20:08:27 GMT https://community.bt.com/t5/Bills-Packages/We-still-haven-t-received-your-kit/m-p/2288294#M154471 gg30340 2023-04-12T20:08:27Z https://community.bt.com/t5/Bills-Packages/We-still-haven-t-received-your-kit/m-p/2288361#M154484 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/104648">@gg30340</a>&nbsp; -thank you, for the reply will do so.</P><P>&nbsp;</P><P>Thanks!</P><P>Abu</P><P>&nbsp;</P> Thu, 13 Apr 2023 10:12:14 GMT https://community.bt.com/t5/Bills-Packages/We-still-haven-t-received-your-kit/m-p/2288361#M154484 abusiddique 2023-04-13T10:12:14Z