https://community.bt.com/t5/Bills-Packages/I-can-t-set-up-a-MyBT-account/m-p/2288405#M154500 <P>Hi,</P><P>I'm trying to set up my MyBT account and when I try add my account number, I see a green tick momentarily, then the page refreshes and gives me the error.</P><P>"<SPAN>We are not able to add this account to My profile. Please contact us for further help"</SPAN></P><P>&nbsp;</P><P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="c50754387dec91b3dc767f00ee43a891.png" style="width: 772px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/80481i6EBDAA0D0F9BA878/image-size/large?v=v2&amp;px=999" role="button" title="c50754387dec91b3dc767f00ee43a891.png" alt="c50754387dec91b3dc767f00ee43a891.png" /></span></SPAN></P><P><SPAN>The "Contact BT" button at the bottom doesn't work. It just says Fatal Error Access Denied.</SPAN></P><P>Any help?</P> Thu, 13 Apr 2023 13:09:28 GMT man1 2023-04-13T13:09:28Z https://community.bt.com/t5/Bills-Packages/I-can-t-set-up-a-MyBT-account/m-p/2288405#M154500 <P>Hi,</P><P>I'm trying to set up my MyBT account and when I try add my account number, I see a green tick momentarily, then the page refreshes and gives me the error.</P><P>"<SPAN>We are not able to add this account to My profile. Please contact us for further help"</SPAN></P><P>&nbsp;</P><P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="c50754387dec91b3dc767f00ee43a891.png" style="width: 772px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/80481i6EBDAA0D0F9BA878/image-size/large?v=v2&amp;px=999" role="button" title="c50754387dec91b3dc767f00ee43a891.png" alt="c50754387dec91b3dc767f00ee43a891.png" /></span></SPAN></P><P><SPAN>The "Contact BT" button at the bottom doesn't work. It just says Fatal Error Access Denied.</SPAN></P><P>Any help?</P> Thu, 13 Apr 2023 13:09:28 GMT https://community.bt.com/t5/Bills-Packages/I-can-t-set-up-a-MyBT-account/m-p/2288405#M154500 man1 2023-04-13T13:09:28Z https://community.bt.com/t5/Bills-Packages/I-can-t-set-up-a-MyBT-account/m-p/2288438#M154512 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/314240">@man1</a></SPAN> Welcome to the community and thanks for posting, I'm sorry to see you're experiencing problems adding your account number to your MyBT profile. We'll be happy to look into that for you, I'll send you a private message so you can get in touch.</P> <P>Neil</P> Thu, 13 Apr 2023 15:16:37 GMT https://community.bt.com/t5/Bills-Packages/I-can-t-set-up-a-MyBT-account/m-p/2288438#M154512 NeilO 2023-04-13T15:16:37Z