This topic

Virtual reward card

Bravebart — Fri, 14 Apr 2023 14:59:45 GMT

Like other customers I haven't received my virtual reward card. I claimed this on 4th Feb but have not had an update. I phoned BT a few days and the staff didn't offer much help other than giving a phone number for Purecard who were unable to help as I don't have a VOL number which is issued by BT.

If there's a moderator here that can help I'd appreciate it.

Thanks.

Re: Virtual reward card

RobbieMac — Fri, 14 Apr 2023 16:17:16 GMT

Hi @Bravebart

Welcome and thanks for your post!

I am sorry for the delay receiving your reward card. I appreciate the time you've spent on the phone trying to get this sorted out. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Virtual reward card

JohnC2 — Thu, 20 Apr 2023 08:48:00 GMT

Hi @Bravebart, thanks for getting in touch and confirming that you've now received your reward.

Cheers

John