This topic

Can’t sign in to My Bt keeps looping to email

RoweB — Sat, 15 Apr 2023 08:16:01 GMT

Hi, I am trying to sign into My Bt to manage account, but keeps them going to email. I have tried clearing cache etc.

Re: Can’t sign in to My Bt keeps looping to email

JohnC2 — Sat, 15 Apr 2023 08:38:53 GMT

Hi @RoweB, sorry you're having trouble managing your account online and getting diverted to the email account.

First check that the email address you are using is the BTID registered email address and check you've claimed the account holder status:
Log in to MyBT

Click on Settings and Your account
Scroll down and you'll see if you're an Account holder
Click on the I should be the Account holder link and follow the steps

Let me know how you get on.

Cheers

John

Re: Can’t sign in to My Bt keeps looping to email

RoweB — Sat, 15 Apr 2023 09:41:19 GMT

Thanks unfortunately when I sign into my BT it bypasses Dasboard etc and straight to email

Re: Can’t sign in to My Bt keeps looping to email

JohnC2 — Sat, 15 Apr 2023 10:02:00 GMT

Hi @RoweB, thanks for trying that for me. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John