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Returned equipment

Andy211 — Sun, 16 Apr 2023 08:19:09 GMT

Hi,

I recently left BT and returned my old hub as requested. BT have had the kit back for about 6 weeks but keep sending me messages saying that they haven't had it back and are going to charge a penalty fee.

Does anyone know how to get BT to acknowledge that they've had the kit back? I have tracking details from Royal Mail confirming when they received it.

Re: Returned equipment

NeilO — Sun, 16 Apr 2023 10:03:08 GMT

Hi, @Andy211 I'm sorry you're still being chased for the return of your old Hub. The moderation team will be able to help with this and I'll send you a private message so you can get in touch with your details.

Neil

Re: Returned equipment

JohnC2 — Sun, 16 Apr 2023 12:23:23 GMT

Hi @Andy211, thanks for getting in touch with the tracking ref and this has now been marked as received back.

Cheers

John