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Returned smart hub still shows as awaiting return

111Smithy — Mon, 17 Apr 2023 07:30:40 GMT

Hi, I returned my smart hub 2 on 23rd Feb. Tracking shows that it has been received on 25th Feb but the BT website still says awaiting return. I'm about to be charged for it, no one is answering the customer service number.

Re: Returned smart hub still shows as awaiting return

RobbieMac — Mon, 17 Apr 2023 09:08:06 GMT

Hi @111Smithy

Welcome and thanks for posting!

I am sorry that you're still seeing a message saying that the equipment is awaiting return. I understand that you returned the Hub in February and obtained a proof of postage. We will be able to help update everything for you from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Returned smart hub still shows as awaiting return

RobbieMac — Mon, 17 Apr 2023 09:21:42 GMT

Hi @111Smithy

Thank you for messaging me privately to let me know that my colleagues in the helpdesk has got you sorted. I am really pleased to see that.

I'll mark everything as resolved from here but if you should need help in future, feel free to post back 😊

Thanks,

Robbie