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Unable to access My Account / My BT

filmalive — Tue, 18 Apr 2023 13:27:13 GMT

I've recently rejoined BT from another provider, so as expected I have a new account number, everything was activated last week, however I still can't access the account from MyBT, instead all my old ones appear, if I go through My Details it shows 4 accounts including the new one, but selecting the new one does nothing.

If I do the same in the app it shows an error when I select products, billing, speed test etc

Can anyone advise on this please? I did try the live chat but I don't think the agent understood the issue

Thanks

Re: Unable to access My Account / My BT

NeilO — Tue, 18 Apr 2023 14:47:09 GMT

Hi @filmalive I'm sorry you're experiencing problems with your new account number in MyBT. I'll send you a private message so you can contact the moderation team and we'll be happy to help you get this sorted.

Thanks

Neil

Re: Unable to access My Account / My BT

filmalive — Tue, 18 Apr 2023 14:53:55 GMT

Thanks @NeilO I've sent this information over