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Returning kit

lpbh25 — Wed, 19 Apr 2023 08:34:52 GMT

I've just received a text and an email telling me that they have not received my kit and they are charging me £139. I sent it back 29th March 2023 at 1:22 and I have the PO receipt to prove it. Why am I still being charged?

Re: Returning kit

JohnC2 — Wed, 19 Apr 2023 10:52:43 GMT

Hi @lpbh25, sorry you're been chased to return equipment you've already returned to us.
You can give us a call on 0330 1234 150 with the tracking ref and our customer services team will update this for you,
I've sent you a Private Message so you can get in touch with the Mod team if you can't get this sorted over the phone.
Cheers
John

Re: Returning kit

JohnC2 — Wed, 26 Apr 2023 11:04:42 GMT

Hi @lpbh25, thanks for getting in touch and the equipment has been marked as returned now.

Cheers

John