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Landline added, Broadband cancelled.

Vegnomeat — Thu, 20 Apr 2023 08:32:30 GMT

Ordered BT broadband around six weeks ago. Was working fine. Decided to add a landline, landline went live today and the broadband stopped. Received an email from BT saying I cancelled the Broadband. I did no such thing. I can’t get any sense out of BT. The only way forward is to order a new broadband line, receive a new hub and wait. How can I get the broadband back on?

Re: Landline added, Broadband cancelled.

imjolly — Thu, 20 Apr 2023 08:45:42 GMT

you cannot add a landline to an existing broadband contract you would need to start a new contract for broadband and phone instead of your existing broadband only.

you need to phone CS 03301234150 and explain and see if they can help you

Re: Landline added, Broadband cancelled.

Vegnomeat — Thu, 20 Apr 2023 08:48:52 GMT

Thanks. I did call the number and they completed a new order but my broadband will not be back on until April the 27th.