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Returned Equipment

HazelH1 — Fri, 21 Apr 2023 11:16:52 GMT

Does anybody know if there are delays in BT processing returned kit. I returned my BT TV pro box and WI-FI Disc on March 20th and from the proof of posting it was delivered on the 24th March. It's now nearly a month later and still keep getting texts saying kit needs to be returned and it is still showing as awaiting return when I log into MyBT. I do it wish to be charged for these 2 items as Bt have had them back.

thank

Hazel

Re: Returned Equipment

imjolly — Fri, 21 Apr 2023 11:32:54 GMT

have you tried phoning CS 03301234150 with your proof of posting and they should be able to help

Re: Returned Equipment

DanielS — Sat, 22 Apr 2023 13:04:43 GMT

Hey @HazelH1,

Did you contact our Customer Service number as @imjolly suggested?

Let me know if you need any help from us.

Thank you

DanielS