https://community.bt.com/t5/Bills-Packages/Return-of-item-never-received/m-p/2289939#M154821 <P>Thanks -that'll save me getting passed from pillar to post (hopefully)!</P> Sat, 22 Apr 2023 17:27:01 GMT DawnS 2023-04-22T17:27:01Z https://community.bt.com/t5/Bills-Packages/Return-of-item-never-received/m-p/2289909#M154808 <P>I'm being asked to return the BT kit which is fine but included on the list are 2 Halo discs whereas I only received and have ever used just the 1.&nbsp; If I ever received a replacement, I would have returned the faulty one (I did return a batch of kit some 18 months ago but can't remember what now - I've been with them decades so there was quite a haul). Also I don't recall receiving any disc in recent years - it is Halo 1.&nbsp; &nbsp;How best to communicate this with them?&nbsp; I don't want to get into a battle over this or pay for something I don't have.&nbsp;</P> Sat, 22 Apr 2023 13:46:22 GMT https://community.bt.com/t5/Bills-Packages/Return-of-item-never-received/m-p/2289909#M154808 DawnS 2023-04-22T13:46:22Z https://community.bt.com/t5/Bills-Packages/Return-of-item-never-received/m-p/2289931#M154819 <P>Call BT Customer Services 0330.1234.150&nbsp;</P> Sat, 22 Apr 2023 16:41:26 GMT https://community.bt.com/t5/Bills-Packages/Return-of-item-never-received/m-p/2289931#M154819 gg30340 2023-04-22T16:41:26Z https://community.bt.com/t5/Bills-Packages/Return-of-item-never-received/m-p/2289939#M154821 <P>Thanks -that'll save me getting passed from pillar to post (hopefully)!</P> Sat, 22 Apr 2023 17:27:01 GMT https://community.bt.com/t5/Bills-Packages/Return-of-item-never-received/m-p/2289939#M154821 DawnS 2023-04-22T17:27:01Z