https://community.bt.com/t5/Bills-Packages/Return-of-equipment/m-p/2290250#M154868 <P>It is presently taking about four weeks for accounts to be updated by BT after they have received returned items.</P> <P>You can either wait the four weeks or call BT 0330.1234.150 with your Proof of Postage and they should be able to update your account.</P> Mon, 24 Apr 2023 22:23:12 GMT gg30340 2023-04-24T22:23:12Z https://community.bt.com/t5/Bills-Packages/Return-of-equipment/m-p/2290248#M154867 <P>Hi, anyone know how long it’s taking for BT to acknowledge they’ve received old equipment back? Thanks</P> Mon, 24 Apr 2023 22:16:09 GMT https://community.bt.com/t5/Bills-Packages/Return-of-equipment/m-p/2290248#M154867 anitastaley 2023-04-24T22:16:09Z https://community.bt.com/t5/Bills-Packages/Return-of-equipment/m-p/2290250#M154868 <P>It is presently taking about four weeks for accounts to be updated by BT after they have received returned items.</P> <P>You can either wait the four weeks or call BT 0330.1234.150 with your Proof of Postage and they should be able to update your account.</P> Mon, 24 Apr 2023 22:23:12 GMT https://community.bt.com/t5/Bills-Packages/Return-of-equipment/m-p/2290250#M154868 gg30340 2023-04-24T22:23:12Z