https://community.bt.com/t5/Bills-Packages/Returning-BT-equipment/m-p/2290533#M154908 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/289633">@Pro4TLZZ</a></SPAN> welcome to the community and thanks for posting, they should both peel off the page together and need to be stuck on the returns bag.</P> <P>Thanks</P> <P>Neil</P> Wed, 26 Apr 2023 16:13:35 GMT NeilO 2023-04-26T16:13:35Z https://community.bt.com/t5/Bills-Packages/Returning-BT-equipment/m-p/2290494#M154903 <P>Hi,</P><P>&nbsp;</P><P>I'm at the end of my contract and I am moving away from BT so I need to return my equipment.</P><P>&nbsp;</P><P>I've received the postage bag and the royal mail returns label. However I've also have a 2nd label next to the Royal Mail label which has a reference number and barcode.</P><P>&nbsp;</P><P>What am I supposed to do with this additional label? The instructions don't mention it so why is it even included?</P><P>&nbsp;</P><P>Thanks&nbsp;</P><P>&nbsp;</P> Wed, 26 Apr 2023 11:15:13 GMT https://community.bt.com/t5/Bills-Packages/Returning-BT-equipment/m-p/2290494#M154903 Pro4TLZZ 2023-04-26T11:15:13Z https://community.bt.com/t5/Bills-Packages/Returning-BT-equipment/m-p/2290533#M154908 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/289633">@Pro4TLZZ</a></SPAN> welcome to the community and thanks for posting, they should both peel off the page together and need to be stuck on the returns bag.</P> <P>Thanks</P> <P>Neil</P> Wed, 26 Apr 2023 16:13:35 GMT https://community.bt.com/t5/Bills-Packages/Returning-BT-equipment/m-p/2290533#M154908 NeilO 2023-04-26T16:13:35Z