This topic

Incorrect billing after cancel broadband

GinJoy — Tue, 25 Apr 2023 18:12:48 GMT

I've cancel my bt broadband in March, and at the end of April they issue new bill for May and want to charge me. Where can I make complaint because bt still don't do anything after some phone call. I cancel my direct debit but I'm afraid they will ruin my credit score

Re: Incorrect billing after cancel broadband

DavidM — Tue, 25 Apr 2023 18:31:30 GMT

Hi @GinJoy and welcome.

I'm sorry there's some confusion with your bills. I can help with this. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

Re: Incorrect billing after cancel broadband

GinJoy — Thu, 27 Apr 2023 07:39:41 GMT

Thanks, I've sent you back message

Re: Incorrect billing after cancel broadband

RobbieMac — Thu, 27 Apr 2023 08:58:21 GMT

Thanks for sending over your details @GinJoy

We'll get back in touch as soon as we can to help get you sorted.

Thanks,

Robbie

Re: Incorrect billing after cancel broadband

JohnC2 — Mon, 15 May 2023 08:55:26 GMT

Hi @GinJoy, I can confirm that your account is now closed and the bill will reflect the stop date as the 21st April. Sorry for the delay but your order has got stuck in our suppliers system.

Cheers

John