This topic

Incorrect tariff charge after change in package

mattb75 — Fri, 28 Apr 2023 20:53:03 GMT

I'd arranged to transfer my service to another provider once my contract had expired.

During the time period between setting up the new provider contract and the change-over date, BT retentions contacted me and offered to match the deal.

I agreed to stay, and on the 6th April the new contract went live.

I've now received my bill for April and whilst it shows the contract discount and calling charges, the Fibre 1 cost is considerably higher than what was agreed verbally on the call with retentions, and on the confirmation email they sent through.

Can someone look into my account and ensure setup reflects the agreed rates please?

Regards
Matt

Re: Incorrect tariff charge after change in package

JohnC2 — Sat, 29 Apr 2023 07:33:12 GMT

Hi mattb75, sorry that your bill isn't reflecting the pricing discussed when you placed the order.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

Re: Incorrect tariff charge after change in package

mattb75 — Sat, 29 Apr 2023 07:52:52 GMT

Thanks John

I'll pick up on the PM now and provide the required info.

Cheers

Matt

Re: Incorrect tariff charge after change in package

StuartH — Sat, 29 Apr 2023 15:29:44 GMT

Hi @mattb75

Thanks for taking my call today.

Glad I could get the billing on this sorted and I can confirm you are now on the correct Tariff which will be reflected in your bill next month.

Any issues please get back to me.

Cheers

Stuart