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Problems claiming the BT reward card

jamesgreenfield — Wed, 26 Apr 2023 18:06:05 GMT

Hi,

I've recently switched from Sky to BT Broadband and the broadband service from BT is now active. I am having problems claiming the reward card. When I click the link in the email it asks me to login in to my account when the service is active. I can't then see a section to activate the reward card.
My account number is: Account No: ********

Please let me know how I should proceed. Thank you,

James Greenfield

Re: Problems claiming the BT reward card

NeilO — Wed, 26 Apr 2023 18:09:31 GMT

Hi @jamesgreenfield welcome to the community and thanks for posting, are there any old account numbers associated with your BT ID? You should be able to toggle between them as the reward card can only be claimed if you're on the new account.

Thanks

Neil

Re: Problems claiming the BT reward card

jamesgreenfield — Fri, 28 Apr 2023 12:04:49 GMT

Hi Neil,

I'm pretty sure I'm on the new account. I still can't see how to claim the reward card. Thanks for any help.

Re: Problems claiming the BT reward card

DanielS — Fri, 28 Apr 2023 13:04:02 GMT

Hi @jamesgreenfield,

As you can't see it anywhere, I think it would be best if we helped you.

I'm going to send you a private message that you can reply back to me on.

Thanks

DanielS

Re: Problems claiming the BT reward card

NeilO — Sat, 29 Apr 2023 13:48:42 GMT

Hi, @jamesgreenfield thanks for sending over your details. I've claimed the reward card for you.

Thanks

Neil

Re: Problems claiming the BT reward card

jamesgreenfield — Sat, 29 Apr 2023 16:07:05 GMT

Thanks Neil, will it be sent out to me soon?

Re: Problems claiming the BT reward card

NeilO — Sat, 29 Apr 2023 17:04:32 GMT

@jamesgreenfield No problem, it will be emailed to you a few days after the 14-day cooling-off period finishes. There's a tracking link included in the confirmation email that was sent earlier.

Thanks

Neil