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Frustrated! Return of equipment

ShaneMc — Sun, 30 Apr 2023 12:44:54 GMT

I am at my wit's end! Need to know if others have experienced this.

I posted back the equipment to BT in February - TV box and router.

Got a text message a few weeks later to say they hadn't received. Called up and gave post office details and they confirmed and sent me a text message to say kit received.

They a few weeks later I got more text messages saying they haven't received the kit and have issued me a bill for £130.

Each time I call it's about 30 to 40 mins and they now say until the warehouse say they received it they will keep sending me letters demanding the money. All very stressful. I can find the original post office receipt but have the text confirm from BT. They said they won't recognise that.

Details attached

Re: Frustrated! Return of equipment

gg30340 — Sun, 30 Apr 2023 12:50:35 GMT

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

Re: Frustrated! Return of equipment

DavidM — Sun, 30 Apr 2023 13:35:04 GMT

Hi @ShaneMc and welcome to our community.

I'm sorry you're having problems with the returns. I can sort this out for you. Check your inbox for my message and drop me over a reply with the details.

Cheers

David