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Re: Gold / silver issue on address

rahulms650 — Sat, 29 Apr 2023 19:12:21 GMT

we have to change our adress from silver to gold

Keith_Beddoe — Sat, 29 Apr 2023 19:29:04 GMT

Welcome to this user forum for BT Retail phone and broadband customers.

Who are you trying to place an order with?

rahulms650 — Sun, 30 Apr 2023 13:15:25 GMT

i am looking for bt connection in home
my post code is sg54jh

Keith_Beddoe — Sun, 30 Apr 2023 13:26:14 GMT

Is your address correct on the Royal Mail Postcode Database?

Silver means there is an existing route, but no active connection.

You should just be able to place an order with BT Retail, and the routing would be determined by Openreach. Have you tried placing an order?

Use the address checker on the page below, and post the results, but edit out your address details first.

rahulms650 — Sun, 30 Apr 2023 13:30:53 GMT

when i call bt for broadband connessione they said that they doesn’t have connections over here
its new builded home, could you please help me

Keith_Beddoe — Sun, 30 Apr 2023 13:36:47 GMT

New builds are normally direct fibre only. Have you asked the developer what arrangements have been made with Openreach to provide fibre?

Is there any Openreach equipment installed in the property, such as a box which looks like this?

imjolly — Sun, 30 Apr 2023 13:36:48 GMT

if new build do you have something like this fitted

if so what colour are the lights