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Adding Gamepass to existing subscription query

radzidek — Mon, 01 May 2023 09:30:06 GMT

Hi, I have just added my 6 months of free Gamepass to my existing subscription that originally expired 14/06/2025, but it has only added 1 month on and now says it expires 14/07/2025?

Does anyone know why and how to resolve this?

Help!

Re: Adding Gamepass to existing subscription query

RobbieMac — Mon, 01 May 2023 13:05:06 GMT

Hi @radzidek and welcome to the BT Community!

I am sorry for the confusion around adding the 6 month Xbox Game Pass offer. If you see ‘Xbox Game Pass Ultimate 1-month subscription’ on the Microsoft subscription screen, don’t worry. We know you have a monthly subscription for either 6 or 12 months with your BT offer. It's rolling and will update monthly for the duration of the 6 month offer.

Thanks,

Robbie

Re: Adding Gamepass to existing subscription query

radzidek — Mon, 01 May 2023 13:13:41 GMT

Ok, so once I have got to the current expiry date of 14th July 2025, it will automatically roll a month at a time for another 5 months and after that I’ll be billed monthly.

Thanks for clarifying.

Re: Adding Gamepass to existing subscription query

RobbieMac — Mon, 01 May 2023 13:39:04 GMT

That's spot on @radzidek 🙂

All the best.

Robbie