This topic

Hybrid connect

Amih123 — Tue, 02 May 2023 08:55:35 GMT

Still being charged for hybrid connect despite fibre broadband being installed on 1st March. Never received any packaging to return the hub and the engineer told me to just keep it. How can I return/get a refund for the overpayment?

Re: Hybrid connect

Carlusha — Tue, 02 May 2023 09:13:31 GMT

@Amih123 The Hybrid Connect product is meant to support ALL connection types, including fibre.

Re: Hybrid connect

Amih123 — Tue, 02 May 2023 11:44:42 GMT

I was told by BT that the hybrid connect was just temporary until the full broadband was installed and that after that point I wouldn’t be charged. It’s not being used so I shouldn’t still be being charged for it.

Re: Hybrid connect

VeteranISPUser — Tue, 02 May 2023 12:12:41 GMT

Hi @Amih123 Out of interest, how is it being itemised on your bill? It is normally part of Halo 3+.

Re: Hybrid connect

Vesper73 — Sat, 30 Dec 2023 10:33:34 GMT

It is not just available with Halo 3+ you can also add a hybrid connect separately on your broadband package for £7 a month we currently have it.