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Account Problem

jb68 — Fri, 21 Apr 2023 16:51:25 GMT

Hello,

I recently came back to BT after I wasn't too impressed with the provider I was with before, however my account is still showing the old account number and showing I don't have broadband etc and I can't find the option to get my game pass activated.

I can only see my new account if I go to the bill page and theres a little drop box menu to select my new account, this dropbox box doesn't appear on the products page etc.

Will this fix itself since I came back to BT within 3 weeks?

Thank you

Re: Account Problem

DanielS — Sat, 22 Apr 2023 13:09:57 GMT

Hi @jb68,

When it comes to old accounts on BT ID's, that's something that we need to remove for you.

I will send you a private message so we can pick this up during the week for you.

Thank you

DanielS

Re: Account Problem

DanielS — Tue, 02 May 2023 14:49:22 GMT

Hi @jb68,

Thanks for getting back to me and letting me know that everything is now fixed for you.

Take care and have a great day.

DanielS