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Re: Return kit

Cmccouid — Tue, 02 May 2023 18:18:15 GMT

Hi, I'm having the same issue.

When I try to login to MyBT I get this message...

DanielS — Tue, 02 May 2023 19:29:04 GMT

Thanks for reaching out.

Do you know if you have more than one account on your MyBT account?

If you don't, let me know and I'll help you with this.

Thank you
DanielS

Cmccouid — Tue, 02 May 2023 19:47:36 GMT

Not that I'm aware of, it should only be 1 account.

My context ended in March and I've not received the package to send the kit back. When I cancelled they said it would be sent to my new address.

DanielS — Tue, 02 May 2023 19:58:30 GMT

Thanks for getting back to me @Cmccouid.

It would be best if we looked into this for you.

I'm going to send you a private message that you can reply back to my team on.

Thank you,

DanielS