This topic

Find out contract end date

chloeg — Tue, 02 May 2023 07:15:15 GMT

I'm fairly certain I'm out of contract given price hike I'm sure I can find it cheaper elsewhere so I won't be renewing regardless.

I've logged in to try and check this and I see nowhere obvious to find out this information. Could someone show me where I can find this please.

Re: Find out contract end date

Keith_Beddoe — Tue, 02 May 2023 07:17:00 GMT

@chloeg

Its within MyBT.

https://my.bt.com/s/apps/appsorder/customer/index.html#/listOfOrders?order_ref=&s_cid=con_FURL_myorder&s_cid=con_FURL_ordertracking

Find your order, then display the contract details.

Re: Find out contract end date

NeilO — Tue, 02 May 2023 10:00:01 GMT

Hi, @chloeg I'm sorry to see you're thinking about leaving BT. I'd recommend speaking with our loyalty team on 0800 783 1401 they may be able to help you reduce your costs if you agree to a new contract.

Thanks

Neil

Re: Find out contract end date

chloeg — Wed, 03 May 2023 08:03:21 GMT

I'm sorry I may be missing something but I see no indication of contract end date how does that to an order?

Is it because I'm on mobile I'm none the wiser as to have to find this information out.

Re: Find out contract end date

DanielS — Wed, 03 May 2023 11:29:34 GMT

Hi @chloeg,

To find your contract go to https://www.bt.com/mybt and log in.

Next go to 'Your Products'. If you have broadband click on Manage.

On the next page it should show something like this:

I've taken the above screenshot from my own package.

If there is no contract showing, you might be out of contract.

Let me know how you get on and if you would like me to check your account for you.

Thanks
DanielS

Re: Find out contract end date

chloeg — Sun, 07 May 2023 17:28:00 GMT

Ah perfect that's what I was after. I am indeed out of contract and given the offer suggests a whole £5.50 off my bill... I will be looking elsewhere but thank you Daniel.

Re: Find out contract end date

DanielS — Mon, 08 May 2023 18:13:41 GMT

You are more than welcome @chloeg.

I am sorry that we couldn't improve our offer enough for you.

I cannot guarantee that we can help, but I'm going to send you a private message to see if we can offer you a better deal or not.

Feel free to reply to it.

Thanks

DanielS

Re: Find out contract end date

donmaico — Sun, 28 May 2023 17:55:24 GMT

Great, thank you for that