This topic

Unable to add Account

prsummers92 — Wed, 03 May 2023 09:27:23 GMT

I have created my BTID entered my account number but cannot add account to get to my bills.

When I am asked to verify it the email address that comes up is nothing to do wiht me and I cannot change it

Where does this emails address come from I have made sure all the email address are correct.

HELP!

Re: Unable to add Account

DanielS — Wed, 03 May 2023 14:59:54 GMT

Hi @prsummers92,

Thanks for joining the Community.

I am sorry that you can't the account added.

I'm going to send you a private message so we can find out what's happening for you.

Thanks
DanielS

Re: Unable to add Account

RobbieMac — Thu, 11 May 2023 10:56:09 GMT

Hi @prsummers92

Thanks for coming back to me so quickly over private message, this morning.

I am really pleased I could help you get this sorted out. I'll go ahead and close this off from here today as agreed but if you need a hand in future you know where we are 🙂

Take care.

Robbie