https://community.bt.com/t5/Bills-Packages/Re-Kit-returned-but-still-charged/m-p/2291566#M155095 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/314870">@ianjdavis</a></SPAN></SPAN> I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.</P> <P>Thanks</P> <P>Neil</P> Wed, 03 May 2023 18:41:11 GMT NeilO 2023-05-03T18:41:11Z https://community.bt.com/t5/Bills-Packages/Re-Kit-returned-but-still-charged/m-p/2291559#M155094 <P>Hi</P><P>I returned my router in a prepaid envelope however I have still been charged and unfortunately i did not keep the receipt.</P><P>Are there any options available to me?</P><P>is it possible to get duplicate receipt from post office as i should be able to work out when i returned it from front door bell videocam</P> Wed, 03 May 2023 16:59:00 GMT https://community.bt.com/t5/Bills-Packages/Re-Kit-returned-but-still-charged/m-p/2291559#M155094 ianjdavis 2023-05-03T16:59:00Z https://community.bt.com/t5/Bills-Packages/Re-Kit-returned-but-still-charged/m-p/2291566#M155095 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/314870">@ianjdavis</a></SPAN></SPAN> I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.</P> <P>Thanks</P> <P>Neil</P> Wed, 03 May 2023 18:41:11 GMT https://community.bt.com/t5/Bills-Packages/Re-Kit-returned-but-still-charged/m-p/2291566#M155095 NeilO 2023-05-03T18:41:11Z