This topic

Complaints!!!

L3 — Wed, 03 May 2023 18:56:59 GMT

Hi guys

What's the best way to make a complaint to BT to get matter resolved, sorry don't want useless first line support. Bt trying charge me for a month that was restricted, why should I pay month I wasn't recieving fibre/landline.

Thanks

Re: Complaints!!!

imjolly — Wed, 03 May 2023 19:07:00 GMT

By restricted do you mean you had no service at all or you had a reduced service for a period

Re: Complaints!!!

-Richie- — Wed, 03 May 2023 20:10:20 GMT

@L3wrote:
Bt trying charge me for a month that was restricted, why should I pay month I wasn't recieving fibre/landline.

If you were restricted for non payment, then you still owe for the service, it's part of the terms you agreed to.
BT provide a service, if you don't pay then you get restricted along with a late payment charge.

Why would BT or any company refund you or compensate you for not following your side of the agreement ?

Re: Complaints!!!

dmp1967 — Thu, 22 Jun 2023 16:31:28 GMT

What happens when BT don't stick to their side of the agreement?
And cause you stress and upset by piling on charge after charge after charge and then pile on late charges?

Why should I pay for a service I'm meant to be getting but not and also pay for services I never asked for?

Re: Complaints!!!

DavidM — Thu, 22 Jun 2023 17:17:58 GMT

Hi @dmp1967 and welcome to our community.

If you're having problems with any of your services we can help. Please start a thread in the relevant board and post as much detail as possible.

Cheers

David

Re: Complaints!!!

JohnC2 — Fri, 23 Jun 2023 18:08:43 GMT

Hi All, I'm locking this thread as it has been resolved for the OP.

Cheers

John