This topic

Virtual reward card

Sianos — Tue, 02 May 2023 16:52:50 GMT

Hi, I’ve had my emails to say my virtual reward card is ready to be claimed but when I log in to MY BT and choose my account (I manage two others) I just get a blank screen. I’ve noticed my account number doesn’t have the GB at the start. My service has been running for two weeks now, any help will be greatly appreciated!

thanks

Re: Virtual reward card

DanielS — Tue, 02 May 2023 19:57:05 GMT

Hi @Sianos,

When you go to the screen to claim the virtual reward card, does it show your account on the top right or one of the other accounts?

If you see 02 instead of GB, don't worry as they are interchangeable.

Thank you

DanielS

Re: Virtual reward card

Sianos — Wed, 03 May 2023 06:17:57 GMT

Hi @DanielS

Many thanks for your response. When i follow the link to claim via email it takes me to log into my BT account. I log in and i'm asked to choose account (mine is selected at the top of the choose account list with no GB)

With my account selected i click continue and get taken to a blank screen apart from BT headers and footers

Re: Virtual reward card

Sianos — Wed, 03 May 2023 06:18:31 GMT

Re: Virtual reward card

DanielS — Wed, 03 May 2023 10:26:43 GMT

Thanks for doing that for me @Sianos.

I'm sorry that it's not working properly for you. I'll get this picked up for you.

Check your Private Messages for a message from me.

Thanks
DanielS

Re: Virtual reward card

DavidM — Thu, 04 May 2023 13:52:45 GMT

Hi @Sianos ,

Thanks for sending over the details. I've processed that claim for you and it will be with you soon.

Cheers

David