QuidCo Cashback Declined

Razzer0101 — Fri, 05 May 2023 12:21:26 GMT

Hello,

I purchased BT Fibre 100 through Quidco and BT on 14th March 2023 and my purchased tracked fine.

BT Openreach came to do external work to my property in April so I could have fibre installed and a BT engineer installed the internal work on Tuesday 2nd May and I have now gone live. However, my BT Cashback is showing as declined now which I can’t understand as I have only just gone live with my 24 month contract.

The Quidco message says ‘Unfortunately your purchase has been declined by BT Broadband’ I don’t know if this is anything to do with the backlog BT had to get my fibre installed but I followed all the rules in the cashback T&Cs.

Please can somebody look into this for me? @DanielS I saw a previous post where you were able to resolve the same issue for a customer, if you could help me it would be greatly appreciated.

Thanks in advance!

Re: QuidCo Cashback Declined

StuartH — Fri, 05 May 2023 12:27:16 GMT

Hi @Razzer0101

Thanks for posting I can help get this investigated for you.

I've sent you a private message asking for some more details.

Cheers

Stuart

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QuidCo Cashback Declined

Re: QuidCo Cashback Declined