This topic

Mis-sold broadband and landline

satrinehawa — Fri, 05 May 2023 23:22:08 GMT

Hi, I hope your all doing well. I upgraded online on the basis of a better deal of higher speed internet and the landline included. Now when I got the bill, BT are literally charging me almost £10 more which I’m not happy about. I put a complaint in, which automatically got closed when I didn’t even respond back, which I find as really bad customer service. So I opened the complaint up again, and have been waiting almost 3 days for a response back! Honestly I’m not happy with BT at all and want to leave!

Mis-sold

satrinehawa — Fri, 05 May 2023 23:23:45 GMT

Re: Mis-sold

Keith_Beddoe — Sat, 06 May 2023 05:18:08 GMT

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

Re: Mis-sold

imjolly — Sat, 06 May 2023 06:58:07 GMT

have you checked the email confirmation of your order that it is what you ordered?

Have you checked MYBT?

Re: Mis-sold broadband and landline

DanielS — Sat, 06 May 2023 11:38:27 GMT

Hi @satrinehawa,

What date did you place your order? Was it before our annual price changes?

The price changes took effect from the 31st of March 2023.

You can find out more about them here: Annual price change

Thanks

DanielS