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BT Home essentials broadband

Kkkrissy — Mon, 08 May 2023 20:19:41 GMT

Hi all

I have been trying to place an order for the BT home essentials broadband package for those who is on Universal Credit. I tried to order many times on different days, but I was getting an error so I could not proceed. So what can be the issue? Can someone help me please.

Thank you

Re: BT Home essentials broadband

imjolly — Mon, 08 May 2023 20:31:21 GMT

This may help

https://www.bt.com/exp/broadband/home-essentials?s_cid=con_bt_dg-home_awin_aff_vidAJM_110483-Editorial+Content&vendorid=AJM&utm_source=Affwin&utm_medium=https%3A%2F%2Fwww.bt.com%2Fexp%2Fbroadband%2Fhome-essentials&utm_campaign=110483&awc=3041_1645094835_8db5e34aa3189a1e2d1144312948112e

Are you an existing BT customer

Re: BT Home essentials broadband

Kkkrissy — Tue, 09 May 2023 06:28:11 GMT

Yes I’m existing BT customer

Re: BT Home essentials broadband

imjolly — Tue, 09 May 2023 07:36:02 GMT

@Kkkrissy

then follow the link I posted and compled the information requested

you need to make sure you details with DWP agree exactly with the information on your BT account

Re: BT Home essentials broadband

Kkkrissy — Tue, 09 May 2023 17:26:03 GMT

I open the link I tried again but still keep saying error.

Re: BT Home essentials broadband

imjolly — Tue, 09 May 2023 17:35:01 GMT

Have you checked the DWP and BT account name and address march exactly not just close