https://community.bt.com/t5/Bills-Packages/Moving-Out/m-p/2292368#M155260 <P>Hello,&nbsp;</P><P>I have moved out of my apartment, and would like to ask is it possible to pause the payments/account until I move into a new home? As I am not using the broadband currently and money is being withdrawn, but would like to resume the service (wifi) once I moved into a new house.&nbsp;</P><P>Thank you in advance.</P><P>&nbsp;</P> Tue, 09 May 2023 11:11:59 GMT Rimazsharief 2023-05-09T11:11:59Z https://community.bt.com/t5/Bills-Packages/Moving-Out/m-p/2292368#M155260 <P>Hello,&nbsp;</P><P>I have moved out of my apartment, and would like to ask is it possible to pause the payments/account until I move into a new home? As I am not using the broadband currently and money is being withdrawn, but would like to resume the service (wifi) once I moved into a new house.&nbsp;</P><P>Thank you in advance.</P><P>&nbsp;</P> Tue, 09 May 2023 11:11:59 GMT https://community.bt.com/t5/Bills-Packages/Moving-Out/m-p/2292368#M155260 Rimazsharief 2023-05-09T11:11:59Z https://community.bt.com/t5/Bills-Packages/Moving-Out/m-p/2292372#M155261 <P>This is just a customer to customer self help forum, your post doesn't go to BT.</P> <P>You need to speak to customer services and discuss your options but I suspect the answer will be that you need to cease your contract at your present address and start a new one at the new address. As you don't currently have a new address, you can't use the home move feature.</P> <P><BR />0330 1234 150</P> Tue, 09 May 2023 11:22:49 GMT https://community.bt.com/t5/Bills-Packages/Moving-Out/m-p/2292372#M155261 licquorice 2023-05-09T11:22:49Z