This topic

MY BT ID

JamesJ98 — Tue, 09 May 2023 19:13:25 GMT

Hi,

Not sure if this is the right place - but I have three accounts on MyBT (two of which are old and were closed years ago.) I cannot seem to find a way to remove these, and it makes it impossible to view my package and claim any benefits (I.E. 6 months XBOX Games Pass) as there is no drop down like there is under billing.

Any advice is appreciated - doesnt appear the customer service team over the phone could help.

Thanks

Re: MY BT ID

DavidM — Tue, 09 May 2023 19:23:21 GMT

Hi @JamesJ98 and thanks for posting.

I can see your message in our queue. Please leave it with us and one of the moderators will be in touch as soon as possible.

Cheers

David

Re: MY BT ID

JamesJ98 — Tue, 09 May 2023 19:29:02 GMT

Hi @DavidM ,

This message may be relating to my issues with my FTTP connection - hoping this is resolved tomorrow and I wont need a fifth engineer...

is it possible to add the BT ID issues to this request with yourself or should I send a further DM to ask fo this to be raised too?

Cheers

Re: MY BT ID

DavidM — Tue, 09 May 2023 19:33:04 GMT

Probably best to send another request @JamesJ98 so we know what's what.

Cheers

David