This topic

Re: How do I remove an old Account from MyBT

evetsariom — Wed, 10 May 2023 07:23:19 GMT

Hi. I have a similar problem . I have a closed account that I need to remove from My BT as it is stopping me properly accessing my active account. Any help appreciated.

Re: How do I remove an old Account from MyBT

DavidM — Wed, 10 May 2023 07:24:36 GMT

Hi @evetsariom and welcome to our community.

I've moved your post so we can offer some help. I can get the old account removed for you. I'll need a few details so check your inbox for my message and drop me a reply.

Cheers

David

Re: How do I remove an old Account from MyBT

JohnC2 — Mon, 15 May 2023 09:18:34 GMT

Hi @evetsariom, the old account is now removed from your BTID. Please log in and check all is working ok and post back to let me know.

Cheers

John

Re: How do I remove an old Account from MyBT

evetsariom — Mon, 15 May 2023 10:44:49 GMT

Hi John. I'm afraid something is still not right. On my PC if I try to log in I get the message "We couldn't find any account details for that BT ID. Please try again. On my android phone it logs in OK, but if I try to view Bills or Useage I get the messaage "Sorry, your billing and usage isn't available at the moment. We're just fixing a fault with My BT, so please try again later". This is the same message as has been coming up all along.

If I use my PC and go to My BT>Your Details>Account Details then my account shows up with my correct account number. If I use the app on my phone, then the correct account number appears - just no bill details etc.

Re: How do I remove an old Account from MyBT

JohnC2 — Mon, 15 May 2023 10:48:10 GMT

Hi @evetsariom, thanks for checking that and posting back. Would you see if the new account has the account holder status claimed: What's the difference between an Account holder and an Account manager in My BT? | BT Help

Let me know if you can claim it and it works ok and if not I'll raise another fault to get the account correctly linked up for you.

Cheers
John

Re: How do I remove an old Account from MyBT

evetsariom — Mon, 15 May 2023 11:57:03 GMT

Hi John

Under MyBT>Your Details>Account Details it says that my role on this account is Account Holder.

Re: How do I remove an old Account from MyBT

JohnC2 — Mon, 15 May 2023 14:53:02 GMT

Hi @evetsariom, thanks for checking that for me and posting back. I've raised another fault to get this fixed and will update you as soon as I hear back from them.

Cheers
John

Re: How do I remove an old Account from MyBT

Murphh95 — Mon, 15 May 2023 17:24:10 GMT

@JohnC2 Hi John I've got the same issue if you're able to help remove a old account number from my BT ID

Re: How do I remove an old Account from MyBT

PaddyB — Mon, 15 May 2023 18:18:35 GMT

Hi @Murphh95,

I've replied to you over on your own thread.

Thanks,

Paddy

Re: How do I remove an old Account from MyBT

JohnC2 — Fri, 19 May 2023 12:30:15 GMT

Hi @evetsariom, thanks for your PM yesterday and glad it's working ok for you now.

Cheers

John